Shipping policy
One Touch Sportswear – Shipping Policy
Last Updated: May 2026
Thank you for shopping with One Touch Sportswear. We are committed to delivering your order as quickly and efficiently as possible.
Processing Times
Orders are typically processed within 1–3 business days after payment has been received.
During peak periods, promotions, public holidays, or product launches, processing times may be slightly longer.
Customers will receive a shipping confirmation email once their order has been dispatched.
Shipping Rates
Shipping costs are calculated at checkout based on your location and selected shipping method.
Any applicable shipping charges will be clearly displayed before payment is completed.
Domestic Shipping (Australia)
Estimated delivery times within Australia:
- Standard Shipping: 2–8 business days
- Express Shipping: 1–4 business days
Delivery times are estimates only and may vary depending on your location and the carrier.
International Shipping
One Touch Sportswear ships worldwide.
Estimated international delivery times:
- New Zealand: 5–10 business days
- United States, Canada & Europe: 7–21 business days
- Other international locations: 7–28 business days
International customers may be responsible for customs duties, taxes, import fees, or other charges imposed by their country. These fees are not included in the purchase price or shipping cost.
Tracking Information
Where available, tracking details will be provided once your order has been dispatched.
Customers are responsible for monitoring their shipment using the tracking information provided.
Incorrect Shipping Information
Please ensure your shipping address is accurate at checkout.
One Touch Sportswear is not responsible for delays, lost parcels, or additional shipping costs resulting from incorrect or incomplete address information supplied by the customer.
Lost or Delayed Parcels
If your parcel is significantly delayed or appears lost, please contact us at:
onetouchsportswear@outlook.com
We will work with the shipping carrier to investigate the issue; however, delivery timeframes are ultimately controlled by the carrier.
Damaged Deliveries
If your order arrives damaged, please contact us within 7 days of delivery and provide:
- Your order number
- A description of the issue
- Clear photographs of the damaged item and packaging
We will assess the situation and provide a suitable resolution.
Order Changes and Cancellations
Once an order has been processed or dispatched, it may not be possible to make changes or cancel the order.
Please contact us as soon as possible if you need assistance with an existing order.
Contact Us
For any shipping-related enquiries:
One Touch Sportswear
Email: onetouchsportswear@outlook.com
Website: onetouchsportswear.com
Thank you for choosing One Touch Sportswear.