Refund policy
One Touch Sportswear – Returns & Refunds Policy
At One Touch Sportswear, we strive to provide high-quality products and excellent customer service. If you are not completely satisfied with your purchase, please review our returns and refunds policy below.
Returns
We accept returns within 30 days of receiving your order.
To be eligible for a return:
- Items must be unused, unworn, and in their original condition.
- Products must be returned in their original packaging.
- Proof of purchase (order confirmation or receipt) is required.
Items returned without meeting these conditions may not be eligible for a refund.
Non-Returnable Items
For hygiene and safety reasons, the following items cannot be returned unless they are faulty:
- Used grip socks
- Used shin guards
- Clearance or sale items
Faulty or Damaged Products
If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with:
- Your order number
- A description of the issue
- Clear photos of the product
We will assess the issue and arrange a replacement, exchange, or refund where appropriate.
Refunds
Once your return has been received and inspected, we will notify you of the outcome.
If approved:
- Refunds will be processed to your original payment method.
- Please allow 5–10 business days for the refund to appear in your account, depending on your bank or payment provider.
Original shipping costs are non-refundable unless the item is faulty or we made an error with your order.
Return Shipping
Customers are responsible for return shipping costs unless:
- The item is faulty
- The item is damaged upon arrival
- An incorrect item was sent
We recommend using a tracked shipping service, as we cannot guarantee receipt of returned items.
Contact Us
For all return and refund enquiries, please contact:
One Touch Sportswear
Email: onetouchsportswear@outlook.com
Website: onetouchsportswear.com
We are committed to ensuring every customer has a positive experience with One Touch Sportswear.